Introduction
This Privacy Policy describes how Plates & Pixels ("Plates & Pixels," "P&P," "we," "us," or "our") collects, uses, stores, and protects Personal Information when you visit, access, or use our websites, mobile applications, dashboards, hardware integrations, and related services (collectively, the "Services").
This Policy does not apply to third-party websites, platforms, or services that may be linked to or integrated with our Services. We are not responsible for the privacy practices, content, or security of such third parties.
"Personal Information" means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual.
We are committed to protecting your privacy and ensuring the responsible handling of your information.
Your Agreement to This Policy
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you are using the Services on behalf of a company, restaurant, hotel, catering service, or other legal entity:
- You represent that you have authority to accept this Policy on behalf of that entity.
- Both you and the entity are bound by this Policy.
- References to "you" include both the individual user and the organization.
If you do not agree with this Policy, you should not use our Services.
Information We Collect
1. Information You Provide to Us
To access certain features of our Services, we may collect:
- Full name
- Job title
- Company name
- Business address
- Email address
- Phone number
- Industry information
- POS/PDA system details
- Supplier information
- Operational data voluntarily uploaded (e.g., recipes, invoices, menu data)
Some information is mandatory to provide access to core functionality. If you choose not to provide required information, parts of the Services may not function properly.
We do not collect: credit card numbers, bank account numbers, tax ID numbers, or government identification numbers.
2. Billing and Payment Information
All billing, subscription, and payment processing is handled by secure third-party payment providers. These providers collect payment information directly from you. Plates & Pixels does not store or access full credit card or banking information.
3. Business & Operational Data
Because Plates & Pixels is an operational intelligence platform for hospitality businesses, we may collect business-related data, including:
- Inventory data
- Procurement records
- Supplier invoices (via OCR scanning)
- POS transaction data
- Waste tracking data
- Recipe costing data
- Forecasting inputs (e.g., seasonal patterns, event data)
This data is used solely to deliver analytics, forecasting, automation, and optimization services. Where such data may include personal identifiers, it is treated as Personal Information.
4. Information Collected Automatically
When you access our Services, we may automatically collect: IP address, browser type, device type, operating system, usage behavior, access times, pages viewed, and log data.
We use this information in aggregated form to improve system performance, analyze product usage, enhance user experience, and maintain security.
Hardware, Sensors & AI Systems
Certain features may include integration with smart scales, cameras for portion tracking, machine vision systems, and IoT sensors. These systems are used exclusively for operational optimization.
We do not use these systems for employee surveillance, facial recognition, or behavioral profiling.
Any video or image data collected for machine learning purposes is either anonymized or processed securely and retained only as necessary for model improvement and service functionality.
How We Use Your Information
We use collected information to:
- Provide and maintain the Services
- Deliver dashboards, analytics, and forecasting
- Process subscriptions
- Improve product features
- Send account-related notifications
- Provide technical support
- Enforce agreements
- Ensure regulatory compliance
- Enhance food waste reduction and sustainability metrics
We may also use anonymized, aggregated data for research, benchmarking, and development of industry reports.
Email & Communications
By providing your contact information, you consent to receiving account notifications, subscription updates, product announcements, and marketing communications.
You may unsubscribe from marketing emails at any time via the unsubscribe link or by contacting: support@platesnpixels.com
Data Retention
We retain Personal Information as long as your account is active, as necessary to provide Services, to comply with legal obligations, to resolve disputes, and to enforce agreements.
If you request account deletion, we will delete or anonymize Personal Information unless legal retention requirements apply.
Data Security
We implement industry-standard security measures including encrypted data transmission (HTTPS), role-based access controls, secure cloud infrastructure, regular security audits, and data backups.
However, no system can guarantee absolute security. Users are responsible for safeguarding login credentials.
Your Rights (GDPR Compliance)
If you are located in the European Union or other jurisdictions with data protection laws, you may have the right to access, correct, delete, restrict, object to processing, or request portability of your Personal Information.
To exercise these rights, contact: support@platesnpixels.com
Do Not Track Signals
Our system responds to "Do Not Track" signals by not enabling cross-site tracking mechanisms. We do not allow third parties to track users' activities across different websites for advertising purposes.
Changes to This Policy
We may update this Privacy Policy from time to time. If material changes are made, we will notify users via email, platform notification, or website notice.
Continued use of the Services after updates constitutes acceptance of the revised Policy.
Contact Information
For questions regarding this Privacy Policy or your Personal Information, contact:
Plates & Pixels
Email: support@platesnpixels.com